Get help
Email hello@constacore.com. We reply within one business day (Monday to Friday, US Central time), and usually sooner.
Payments are processed by Stripe, so Stripe may contact you directly about a charge, a receipt or a refund. Those messages come from Stripe, not from us.
What to include
- the email address you sign in with;
- what you were doing, what you expected, and what happened instead;
- the address, area or report involved, if any;
- a screenshot and the time it happened, if you have them;
- for billing questions, the date and amount from your Stripe receipt.
Never send us your password or full card number. We will never ask for them.
Common questions
I cannot sign in.
Use "Forgot password" on the sign-in page at app.constacore.com and check your spam folder for the reset email. Make sure you use the same email address and sign-in method you signed up with. If you are still stuck, email us with the address you use.
How do I export a report?
Open the site check or area search and choose the PDF export. The file downloads to your device and can be shared with clients and advisors. If an export fails, tell us which report and when.
How do I cancel my plan?
Open the billing portal from your account settings and choose cancel. Your plan stays active until the end of the current billing period, and you will not be charged again.
Can I get a refund?
Email us with the date and amount of the charge. If you ask within 14 days of a first purchase and have not used any of it, we refund it in full; the other cases are in section 4.6 of our Terms of Use. A refund goes back to your original payment method through Stripe.
How do I get a copy of my data or delete my account?
Email us from the address on your account. Our Privacy Policy explains what we provide and how long it takes.